Frequently Asked Questions

Professionally trained Public Safety Telecommunicators answer all 911 calls whether it is a wired or cellular telephone.  Should the call require contact with another agency, we will transfer your call to the proper agency.  If you are on or near the border with another county there is a chance your call will be answered by another agency.  Please explain your location and you will be transferred to us.

Gratiot County Central Dispatch non-emergency phone line is 989-875-7505.

Due to an increasingly overwhelming volume of telemarketing and spam calls received each day, our non-emergency line is now answered by an auto-attendant system. This change allows us to reduce unnecessary call disruptions and ensure our emergency communications staff can focus on serving the public and our partner agencies more efficiently.

If you call the non-emergency number and need to speak directly with a dispatcher, you will simply need to say “Dispatcher.” The system will then prompt you to provide your name and phone number. Once this information is collected, you will be instantly transferred to an Emergency Communications Officer for assistance.

Do not hang up.  Allow the telecommunicator to answer and explain that it was an accidental call.  We are obligated to call back and confirm there was no emergency.  If we are unable to contact the caller but have an accurate location, law enforcement will respond.

There are many good reasons to use 911; for an emergency you are unsure about your location; or you are in doubt if an incident is an emergency. Anytime you need Police, Fire, EMS or other critical governmental services. 

Gratiot County Central Dispatch dispatches all police, fire and ambulance agencies in Eaton County.

Yes, in Gratiot County you can text to 911.

Yes, our Center subscribes to a telephone translation service providing access to interpreters who speak more than 170 languages and are available 24 hours a day, 7 days a week.

We keep Event Reports for ten years and recordings for three and half years.  Recordings include telephone calls and radio traffic.

Gratiot County Central Dispatch can provide an Event Report for the incident. You can also request recordings of the telephone call and/or the radio traffic between the responding units and dispatch.  Recordings can be provided to you on a flash drive that plays on a computer.  Event Reports are kept for 10 years and recordings for 3 1/2 years.  Please refer to the website Freedom of Information (FOIA) page to send a FOIA request.

Gratiot County Central Dispatch does not provide the police report or body cam videos.  You request those from the police agency that handled the incident.

The new CAD system will have to include a mobile computer, App components to it.  RMS for the police will most likely not change from what they currently use but will need to be integrated to the chosen vendor.